Returns & Exchanges

At Innioasis, we stand behind the quality of our electronic devices and offer a 30-day satisfaction guarantee for all original purchases. If your device is not performing to your expectations, we are committed to making it right through a streamlined exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all accessories, cables, and manuals that were included in the initial shipment.

• 3.
  Ship to Innioasis

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure transit to our inspection center.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device condition, your refund will be processed back to your original payment method within 5-7 business days.